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    Lori Lopez

    I signed up and logged on but it won’t let me scan books. My Amazon Seller account is logged on so I don’t know what the problem is.

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    Levitt Perez

    Is there a way to use this app with other types of media items?

     

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    Caleb Roth

    Hey Susan - sign up for a new account at scoutiq.co, then pick a plan and you can log into the app after that.  Need additional help?  Drop our team a line at support@scoutiq.co.

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    Monica F.

    I have already replied to you via our support email. Please check, thanks!

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    Ronald Sutton

    Something is messed up with my billing. I have had the $44 a month subscription for months with debit to my credit card on file on the 2nd of the month. I was not charged on 9/02/21. then I received a statement on 9/20/21 for $14 minus $2.32 for applied balance whatever that is with a balance due of $11.68. I want to continue to receive the live+data base plan for $44 monthly.

    Ron

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    Monica F.

    Hi Stacy,
    Technically, ScoutIQ is designed for use by Amazon Pro-sellers. Our app relies on Amazon's API to perform live lookups. This can be a Merchant Fulfilled (MF) or Fulfilled by Amazon (FBA) account. If you are currently trialing our "Live Only" ($14/month) subscription-- this product is designed for use by Amazon Pro-Sellers, and will not work for you with an individual account. Our app relies on Amazon's API to perform live lookups.

    Long term, if you don't want to sign up for a Pro-Seller account your best bet is to sign up for our "Database + Live Subscription" ($44/month).

    You can upgrade during your trial free of charge on our web portal at app.scoutiq.co >>>>>>Account >>>>>> Subscription. Once you have upgraded you will need to go to "Settings" on the app and log out. When you log back in you will have a download database option. You need to download the database when you have a strong, steady, uninterrupted internet connection, and test your download before you go out scouting.

    Without an Amazon Pro-Seller account you won't have access to live Amazon information, you will have access to our extensive database of books. If you are scanning with our Live + Database plan and only using the database during your trial, go to "Settings" on your app, and make sure that the Scan Mode is set to "Data Only" and you'll be good to go! Keep in mind our database is only books, and you can only search by ISBN using the database.

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    Caleb Roth

    Levitt - yes, you can look up anything in live mode with ScoutIQ.  Make sure you connect your Amazon account and you'll be good to go!

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    Karina kloss

    I can’t open the app

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    Portia

    where do i find my referral link

     

     

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    Monica F.

    You can find your referral link by logging in to your affiliate page. 

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    Portia

    thanks..where is my affiliate page?

     

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    Rebekah Jacques

    Can I change my plan to the database+live?

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    Stacy

    Why do I need MWS to use live version? I use independent seller account rather than the professional

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    Monica F.

    Hi Lori,
    I took a look at the back end of your account and everything seems to be working fine. I'd go ahead and try a few test scans to know for sure. If you still have issues, shoot an email to support@ScoutIQ.co and we can sort through it further.

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    Susan Gasasira

    How do I start,keeps saying account inactive

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    Caleb Roth

    Hey Ron - email support@scoutiq.co and our team can assist you.  You can also upgrade your plan at app.scoutiq.co!

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