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9 comments

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    Susan Gasasira

    How do I start,keeps saying account inactive

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    Caleb Roth

    Hey Susan - sign up for a new account at scoutiq.co, then pick a plan and you can log into the app after that.  Need additional help?  Drop our team a line at support@scoutiq.co.

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    Levitt Perez

    Is there a way to use this app with other types of media items?

     

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    Caleb Roth

    Levitt - yes, you can look up anything in live mode with ScoutIQ.  Make sure you connect your Amazon account and you'll be good to go!

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    Karina kloss

    I can’t open the app

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    Lori Lopez

    I signed up and logged on but it won’t let me scan books. My Amazon Seller account is logged on so I don’t know what the problem is.

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    Monica F.

    Hi Lori,
    I took a look at the back end of your account and everything seems to be working fine. I'd go ahead and try a few test scans to know for sure. If you still have issues, shoot an email to support@ScoutIQ.co and we can sort through it further.

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    Ronald Sutton

    Something is messed up with my billing. I have had the $44 a month subscription for months with debit to my credit card on file on the 2nd of the month. I was not charged on 9/02/21. then I received a statement on 9/20/21 for $14 minus $2.32 for applied balance whatever that is with a balance due of $11.68. I want to continue to receive the live+data base plan for $44 monthly.

    Ron

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    Caleb Roth

    Hey Ron - email support@scoutiq.co and our team can assist you.  You can also upgrade your plan at app.scoutiq.co!

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